Refund Policy
Last updated: June 3, 2026
This Refund Policy explains how refunds and cancellations generally work for Solar Home Planner paid access. Payment processing is handled by Stripe.
Homeowner Pass
Homeowner Pass is a one-time purchase that grants access immediately after successful payment.
Because access is delivered immediately, Homeowner Pass purchases are generally non-refundable after access is granted, unless a refund is required by applicable law or we determine there was a billing error.
Installer Pro
Installer Pro is a monthly subscription. You may cancel anytime.
After cancellation, future billing stops. Access may continue until the end of the current paid billing period unless otherwise stated in the app or required by law.
We do not provide partial-month refunds for Installer Pro unless required by law or unless we determine there was a billing error.
Failed Payments and Access
If a payment fails, subscription access may be paused, downgraded, or canceled according to the payment status received from Stripe.
Requesting Help
If you believe you were charged in error or need help with a payment issue, contact us with the account email and payment details you want us to review.